turnwood warranty & customer service policy:

all turnwood bedroom furniture is guaranteed against manufacturing faults for five years from date of purchase. as rimu and pine are natural products, some variations in colour, texture and grain may occur.

for immediate attention, please notify your retailer providing your receipt details.

turnwood’s retail commitment

turnwood furniture can only be purchased through selected retailers, but you are invited to call us direct for guarantee and customer service enquiries.

all turnwood bedroom furniture is made with rimu and pine timber which are naturally occurring materials. due to the nature of rimu and pine, your turnwood bedroom furniture may have variations in grain, colour and texture, and may move, develop hairline cracks and surface irregularities may develop over time, all of which are naturally occurring characteristic of all wood products. every effort has been made in order to minimise these variations occurring through the manufacturing and finishing process.

if you have any concerns regarding the workmanship or construction of your bedroom furniture, please contact turnwood bedroom furniture by phone 0800 887 686, fax 07 578 8440 or by email sales@turnwood.co.nz.